Last updated: March 2026 · We respect your privacy and protect your data.
PBM Jeweller's ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit pbmjewellers.com or interact with us through WhatsApp, phone, or our store.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.
| Type | Examples | How Collected |
|---|---|---|
| Contact Information | Name, phone number, email address | Contact form, WhatsApp enquiry, phone call, store visit |
| Scheme Enrolment Data | Name, address, PAN (if applicable), instalment amounts | Scheme registration at our store |
| Transaction Records | Purchase history, invoice details, exchange records | In-store purchase |
| Usage Data | Pages visited, time spent, device type, browser | Firebase Analytics (anonymised) |
| Communication Data | WhatsApp messages, email enquiries, call logs | Direct communication by you |
Your information is stored securely using Google Firebase (Firestore database) — a GDPR-compliant, enterprise-grade cloud platform by Google. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
We do not sell, rent, or share your personal data with any third parties for their own marketing or commercial purposes.
| Service | Purpose | Privacy Policy |
|---|---|---|
| Firebase (Google) | Database, authentication, analytics | Google Privacy Policy |
| Google Fonts | Typography loading | Google Privacy Policy |
| Google Maps | Store location display | Google Privacy Policy |
| WhatsApp Business (Meta) | Customer enquiry and communication | WhatsApp Privacy Policy |
| Cloudinary | Jewellery image hosting and optimisation | Cloudinary Privacy Policy |
Our website uses minimal, essential cookies only:
We do not use advertising cookies, retargeting pixels, or track your browsing across other websites.
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided personal information, we will delete it promptly.
We retain your contact and transaction information for as long as necessary to provide our services and comply with applicable laws (typically 7 years for financial records as required under the Income Tax Act). Scheme enrolment data is retained for the duration of the scheme and for 2 years thereafter.
As a user, you have the right to:
To exercise any of these rights, contact us at pbmjewellers@gmail.com. We will process your request within 30 working days.
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website homepage banner or direct notification to registered scheme members. Continued use of our website after changes constitutes your acceptance of the revised policy.